91000 Privacy Policy — Your Information, Our Responsibility
This document explains how 91000 collects, uses, stores, and protects the personal information of users on our Malaysia platform. We treat your privacy as a genuine priority, not just a formality.
Last updated: January 2026. Continued use of the 91000 platform means you have read and accepted this policy in full.
1. Information We Collect
When you register and use the 91000 platform, we collect several categories of information to ensure our services function properly and securely. Below is a detailed breakdown of the types of information we collect.
- Your full name and the username you chose during registration.
- Email address and mobile number for account verification.
- Date of birth to verify that you meet the minimum age requirement.
- Passwords are stored in encrypted hash form and cannot be read directly.
- Device type, operating system, and browser version used.
- IP address and general network-based location.
- Session data including login time, logout time, and duration of use.
- App performance diagnostics for users on the mobile version.
- The name of your bank or e-wallet provider used for deposits and withdrawals.
- Partial bank account numbers for identity verification purposes only.
- Deposit and withdrawal transaction history in Malaysian Ringgit (MYR).
- Payment data is never stored directly — it is processed through licensed payment providers.
- Game and betting history for account management purposes.
- Your saved language preferences and display settings.
- Records of customer support interactions, including help tickets.
- Feedback and ratings you provide voluntarily.
2. Why We Collect This Information
All information collected by 91000 is used for legitimate purposes directly related to the platform's operations. We do not collect more information than is necessary to provide the best possible service to our users across Malaysia.
- Account Management: Creating, verifying, and maintaining secure user accounts while ensuring each user is a unique individual who meets the age requirement.
- Transaction Processing: Processing MYR deposits and withdrawals to local bank accounts accurately and securely through approved payment channels.
- Platform Security: Detecting and preventing fraudulent activity, system manipulation, or the use of multiple accounts by the same individual.
- Customer Support: Enables the 91000 support team to provide accurate and timely assistance when users encounter technical issues or account-related queries.
- Platform Improvement: Analysing aggregated, anonymised usage patterns to improve platform performance, interface design, and the overall user experience.
- Service Communications: Sending important account notifications, terms updates, security alerts, and relevant promotional information to users who have opted in to receive them.
3. Cookies & Digital Tracking
The 91000 platform uses cookies and similar tracking technologies to deliver a better and more secure user experience. Cookies are small data files stored on your device while you browse our platform, and they help us recognise you on subsequent visits.
Required for core platform functions such as login authentication, session security, and navigation. These cookies cannot be disabled without affecting the overall functionality of the platform.
Collects anonymised, non-identifiable data on how users interact with the platform to help us identify areas for improvement in speed and usability.
Saves your preferences such as interface language and display settings so you do not need to reconfigure them each time you log in.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect your ability to log in or use certain features on the 91000 platform.
4. Data Security & Third-Party Sharing
91000 applies appropriate technical and organisational security measures to protect your personal information from unauthorised access, unintended disclosure, alteration, or destruction.
- Data is encrypted in transit using industry-recognised secure protocols.
- Passwords are stored in hashed form and cannot be recovered by anyone.
- Internal access to user data is restricted to staff who need it to perform their specific responsibilities.
- Systems are continuously monitored to detect any potential security threats.
91000 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share information in the following strictly defined situations.
- Payment Providers: The minimum information required to process deposits and withdrawals in MYR via FPX, DuitNow, and approved e-wallets.
- Legal Requirements: When required by law or by a directive from a lawful authority.
- User Protection: To prevent fraud or illegal activity directly involving our platform.
5. User Rights, Policy Amendments & How to Contact Us
As a 91000 user, you have the following rights regarding the personal information we hold about you in our systems. These rights can be exercised at any time by contacting our support team.
- Right of Access: You may request a copy of the personal information we hold about you at any time by contacting our support team directly.
- Right to Rectification: If any of your information is inaccurate or out of date, you can update it through your account settings or by reaching out to our support team.
- Right to Erasure: You may request the deletion of your account and personal data. Such requests are subject to our legal obligations to retain certain records for periods stipulated by the relevant authorities.
- Right to Object: You may opt out of marketing communications from us at any time by updating your preferences in your account settings.
91000 reserves the right to update this privacy policy from time to time in line with changes to platform operations, legal requirements, or evolving industry practices. Users will be notified of any significant changes via in-platform notifications or their registered email. It is your responsibility to review this page periodically to stay informed of the latest version of our policy. Continued use of the platform after any changes are published will be considered acceptance of the updated privacy policy.
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please contact the 91000 support team by email at [email protected] or via the live chat available within the platform. Our team operates 24 hours a day, 7 days a week, and will respond to privacy-related queries within a reasonable timeframe. For more information about our platform and services, you are also welcome to visit FAQ page us.
Your Data Is Safe Here
Register your 91000 account with confidence — your information is protected, your MYR transactions are secure, and your privacy is always our priority.